MS Duress – Help
Points to note:
- GPS LOCATION
If GPS location is not available, a location will not be sent.
- Locating via GPS is generally not available when inside.
- You must enable permissions on your smartwatch and phone to allow the application to read and send GPS information.
- SMS AND EMAIL SENDING
- The application does not send the SMS notification via your phone, it is sent via a secure third-party service.
- If the application sends an email to your Emergency Contact it relies on the email address of the Emergency Contact being correct and able to receive email.
- EMERGENCY CONTACTS
- At the moment, the number of Emergency Contacts is limited to ONE.
- FALL DETECTION
- The phone settings that are active for Fall Detection may time out and the application may need to be opened again to reset the service. You will receive a notification on your phone if this happens. Simply open the app to reset the Fall Detection services.
- CONTACT US
If you need any additional assistance, please contact us at email@example.com.