RightMinder ElderCare Alerts – Help


Lone Carer Protect is the worlds simplest and easiest Lone Carer safety application available. However, there are a few points to note.

  • GPS LOCATION
    If GPS location is not available, then Lone Carer Protect will send the last known location to the Emergency Contact. If there is no GPS location logged, then a location will not be sent.

    • Locating via GPS is not available when inside.
    • You must enable permissions on your smartwatch and phone to allow Lone Carer Protect to read and send GPS information.
    • Click here to learn how to set Wear OS smartwatch app permissions.
  • SMS AND EMAIL SENDING
    • Lone Carer Protect cannot check if an SMS has been sent on your phone. If you are unsure if the alert has been sent, then please trigger the alert again.
    • If Lone Carer Protect sends an email to your Emergency Contact it relies on the email address of the Emergency Contact being correct and able to receive email.
  • EMERGENCY CONTACTS
    At the moment, the number of Emergency Contacts is limited to ONE. This will be expanded over the coming weeks.
  • WATCHFACE

    In order for Lone Carer Protect to function, the Lone Carer Protect Watchface must be installed and active. When you install Lone Carer Protect for the first time, a notification will show on your Wear OS watch prompting an install. You must do this to receive the full benefit of the application.

  • CONTACT US

    If you need any additional assistance, please contact us at info@rightminder.com.